IT Technician

Location: Southfield, MI
Date Posted: 12-18-2018
IT Technician

Organization: Area Agency on Aging 1-B (non-profit)
Position: Full-Time
Program: IT & Operations
Location: Oakland Office


AAA 1-B makes the commitment to positively impact the health and well-being of older adults, adults with disabilities, and caregivers. The goal of our staff is to lead efforts within the six counties that we serve to achieve their highest quality of life through teamwork, integrity and respect.  We offer the following opportunity to serve:

JOB DESCRIPTION:   
                     
Under the supervision of the Director of Information Technology (IT), the IT Technician serves as a Tier 1 support for daily operations, providing systems analysis and technical solution to support AAA1B systems users.
  • Provides Tier 1 support for on-site and remote troubleshooting of end user hardware and software. Including software/hardware installation management and support as well as management of user profiles, permissions, and access using Active Directory.
  • Serves as support for end users with complex IT issues, and works with 3rd party IT vendor/s to resolve various problems, including issue escalation, follow-up and resolution tracking.
  • Analyze new/current business process and tools, identifying areas for improvement, developing and implementing solutions, documenting and communicating recommendations and results.
  • Setup and configure new user Windows computers using imaging software, managing PC inventory and deployment.
  
QUALIFICATIONS:                
  • Associates Degree or Bachelors Degree (preferred) in Information Technology with a minimum of 3-5 years of directly relevant experience.
  • Excellent organizational, interpersonal, and problem-solving skills.
  • Demonstrated knowledge of PC systems, Microsoft Office software, and data networking. Experience using Microsoft Azure in an O365 environment.
  • Strong customer service skills including effective communication with internal system users and 3rd party vendors. Must have a high sense of urgency to respond and resolve IT issues.
  • Experience with assisting in project oversight and/or support.
  • Intermediate computer and data entry skills in Word, Excel (report writing) and Outlook required.

BENEFITS:   
 
The Area Agency on Aging 1-B in Southfield has outstanding benefits for this position that include:
  • A 37.5 workweek, with little to no overtime
  • Choice of 2 excellent Medical Plans that cost next to nothing
  • Fitness and Wellness benefits
  • Dental, Vision, Short and Long-Term Disability
  • Separate Vacation and Sick Banks; both very generous
  • Various Teams that you can join internally, including:
    • People Team and Fun to be Fit Team
  • Centralized commute since main office is in Southfield, MI
  • AND you work with very pleasant colleagues at our Agency!!

Our recruiting team would love to hear from you today!

Please complete our on-line application and submit your resume for immediate consideration.
The Area Agency on Aging 1-B is an Equal Opportunity and Affirmative Action Employer.
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